Terms & Conditions

18:39, Friday 12th May 2023

*Our Covid policy takes precedence when there is any contradiction in terms or conditions.*

Truly Scrumptious Terms & Conditions

Please note that to receive treatments at Truly Scrumptious, you must agree to all of these conditions.

Definitions

• “us”, “we”, “our”, “Truly Scrumptious” refers to the salon
• “you”, “client” refers to a customer of Truly Scrumptious.

General

• By becoming or being a customer at Truly Scrumptious, your agreement with these terms and conditions is implied.
• These terms and conditions may be updated at our discretion without prior notice.
• It is your responsibility to read and understand these terms and conditions, a written copy of which is available on request.

BOOKING

• You may book appointments with us in person, by telephone or via our online booking system 
• Advanced bookings may be refused to clients who have missed appointments without giving at least 24 hours notice.
• A  non refundable booking fee is required to secure your booking. A booking will not be made until this is recieved.

CANCELLATIONS

• Cancellations require 24 hours notice, otherwise your booking fee will be lost

TREATMEANT SUITABILITY

• we are not obliged to treat you if we deem treatment is not appropriate for any reason.
• Some treatments will require a patch test, performed at Truly Scrumptious. We cannot accept patch test performed at other salons
• Prior to any treatment, you will be required to complete a consultation form. This is to make sure that the treatment booked is suitable and safe to perform. Should anything change with your health it is vitally important that you inform us at time of booking. Please note that all personal information is kept securely and in line with GDPR
• the following treatments cannot be performed on anyone under the age of 16: lash tinitng, brow tinting
• facial resurfacing treatment, chemical peels, intimate waxing and laser treatments cannot be performed on anyone under the age of 18
• all other treatments can be performed over the age of 13 with parental/guardian consent/presence.

CONDUCT

• We will refuse treatment to customers who behave in an ill-mannered, aggressive or hostile way towards any member of staff.

PUNCTUALITY

• Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied.
• Please arrive 5 minutes prior to your appointment so we can begin your treatment on time

TREATMENT TIMINGS

• Treatment time stated includes brief consultation and dressing time

TREATMENT EXPECTATIONS / COMPLAINTS

• we hope that you enjoy your visit with us however if the treatment you receIved was not to your expectations then please do get in touch. We strive to deliver beautiful treatments and so feedback is vital to help us continually improve.

PREPAID COURSES OF TREATMENTS

• these are available to purchase for most treatments. If you cannot see the one you require, please get in touch.
• courses are set to a 'purchase 4, get your 5th for free, except on facials where this differs
• courses must be paid upfront in full
• courses are not subject to any further discount 
• all courses are non refundable. Should the treatment become unsuitable at any time you may use your remaining credit against another service/product purchase or gift the remainder of the course to another person
• courses have no expiry date

GIFT VOUCHERS

• Gift vouchers are available to purchase in person or online
• Most gift vouchers have no expiry date. Some special offer vouchers or seasonal vouchers do have an expiry and can only be used up untl that date. These vouchers may also have their own overrriding terms and conditions 
• Gift vouchers may be used for services or product purchases 
• Gift vouchers are non-refundable
• Gift vouchers cannot be redeemed for cash, sold or transferred.
• Your gift voucher number must be quoted at the time of booking
• If using a gift voucher for payment you must bring this with you otherwise an alternative payment method will be required
• You are not under obligation to use the full value of your voucher (monetary value vouchers) during one appointment.
• A seperate booking fee is not required when using a gift voucher, however, if you fail to adhere to our Booking & Cancellation Policy, the booking fee value of the treatment(s) booked will be minused from the gift voucher total 

PAYMENTS

The following payment methods are welcome:

• Cash
• Bank transfer
• Paypal
• SumUp Pay app

If you wish to pay using a card, the best way to do this is by uploading it on to the SumUp Pay app or onto PayPal (please be aware that PayPal do charge the user to pay with a credit card)

All prices include value added tax at a current rate

REFUNDS

• At our discretion, we can offer a full refund on retail products if they are unused, in their original packaging, in a fully saleable condition and are accompanied by proof of purchase, presented within 28 days of purchase.
• We do not offer a refund for treatments

PRICE ALTERATION

• We reserve the right to alter prices without prior notice

CHILDREN

• We encourage you to attend your appointment without bringing children however if you do need to bring your little one it is your responsibility to keep them quiet and under control during their visit. If any child causes disruption we may cancel your appointment and ask you to leave. Please note that children will not be permitted to enter the room during laser treatments.

PERSONAL ITEMS

• Please ensure you retrieve all of your personal items before leaving the premises as we cannot be held responsible for lost items

RETAIL PRODUCTS

• Retail products must be paid for in full at time of purchase or ordering

Health & Safety Policy
 

• Please cancel or reschedule your appointment if you think you may have/tested positive for Covid-19 or anyone in your household currently has Covid-19.
• Please consider cancelling or rescheduling your appointment if you feel unwell or are suffering from a bad cold where you continuously need to cough, sneeze or blow your nose.                                       
• Face coverings are now optional. Please note that if you are suffering mild cold symptoms then you will be required to wear a mask. If you would prefer your therapist to wear a mask please do not hesitate to ask.
• The reception area is open. Please ring the bell on the left labelled Remedy Physio. If you prefer to wait outside, then please send me a text to let me know you are here.
• Upon arrival into the treatment room, we encourage you to wash or sanitise your hands
• You are responsible for informing us of ANY MEDICAL OR HEALTH CHANGES. Please let us know of any changes prior to your visit, no matter how big or small - it may affect your treatment.